What they offer, how to order and alternatives
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Eyemart Express offers a range of prescription and non-prescription glasses, sunglasses and safety glasses from house brands or designers. Its products are available for purchase online or in store.
This article explores the Eyemart Express brand, its reputation, products, services, and more.
Eyemart Express opened its first store in Appleton, Wisconsin, in 1991. Today, the company operates 200 stores in 38 states.
The majority of negative reviews reported issues with the brand’s customer service and inaccurate prescriptions. Customers who gave positive reviews appreciated the quality of the company’s products, the shopping experience, and the helpful staff.
Please note that the author of this article has not tried any of these products. All information presented here is purely research-based.
Eyemart Express offers approximately 120 frame brands, which include a combination of designer and in-store frames. They also sell lenses, sunglasses, and safety glasses certified by the American National Standards Institute (ANSI).
Eyemart Express offers several options for corrective lenses:
- single vision
- bifocal doubled
- trifocal doubled
- progressive without line
- changing light
The brand offers additional lens options including scratch resistance, UV coating, and anti-glare technology. Customers can choose from four types of lenses:
- CR39 plastic: The standard lens of Eyemart Express basic eyewear.
- Polycarbonate: Thin, light and impact resistant. Eye specialists recommend them for children and people who play sports.
- High index plastic: These are thin and light lenses that may be suitable for people with strong prescriptions.
- Trivex: These are suitable for people with low and high prescriptions. They are durable, thin and impact resistant.
Customers can also apply UltraXLenses to their lenses, which Eyemart Express says uses cutting edge technology. The options include:
- UltraXHD offers greater clarity, sharpness and a wider field of view.
- UltraXBlu filters UV and blue light.
- UltraXAR reduces glare and eye strain.
For sunglasses, customers can choose from eight lens colors and three tint levels. Eyemart Express also offers polarized and mirror lenses.
People can buy ANSI certified safety glasses in over 40 styles.
Eyemart Express does not offer its products for purchase online for new customers, who must visit a local store. Only people who purchase a complete pair, including the lens and mount, in-store can create an account online. A qualified optician can download a person’s prescription into the system.
Customers who purchase prescription glasses will need a current and valid prescription.
Learn about eye prescriptions here.
The wait time for orders depends on the type of lenses and other features that a customer orders. Eyemart Express says that because they make eyewear in-store, people can claim them within the same day, potentially within 30 minutes. However, special orders can take up to 7-14 business days.
The online store will send recommended frames based on the frame style, lens style and other needs of the person. Existing customers who have new prescriptions can simply update their prescriptions through their online accounts.
Payment and insurance
Eyemart Express stores accept cash, checks, all major credit cards, Sunbit and Care Credit. They also accept major credit cards for online payments.
The company is also offering a 20% discount for military, teachers and school staff, as well as first responders such as police, paramedics, firefighters and healthcare workers.
Eyemart Express accepts over 1,000 insurance plans. If a person’s plan is not listing, they can call their local store or come in and ask for help from an associate. The company also accepts Medicare and Medicaid plans, depending on location – check with the local store beforehand.
Learn more about Medicare and glasses here.
Eyemart Express does not accept insurance for online orders. However, people can use the receipt of their purchase online to request reimbursement from their insurance companies.
Eyemart Express offers free frame restyling for 30 days and prescription changes within 90 days. People may also walk into a store and request minor repairs such as nose pad replacements and adjustments.
To cancel an order, someone must contact EyeMart Express customer service.
Eyemart Express offers free shipping for online purchases via standard courier service, but not expedited shipping. The company ships most glasses from its optical labs within 3-5 business days.
All Eyemart Express frames come with a one year warranty that covers physical damage. However, this does not cover loss or theft of frames and damage to lenses.
Customers can join the Protection Plus plan for extended coverage, covering lens and frame damage for 1 year. This includes damage from UV rays and tint, as well as scratches on the lenses.
In the United States, approximately 4.2 million people over 40 are affected by visual impairments. Individuals can help reduce the risk of vision loss with the following precautions:
- undergo a comprehensive dilated eye exam
- manage blood sugar in diabetes
- find out if their family history puts them at risk for certain eye diseases
- eat foods suitable for maintaining eye health
- maintain a moderate weight
- wear protective gear if necessary
According to American Academy of Ophthalmology, a person should see an ophthalmologist immediately if they have the following:
Eyemart Express sells a wide variety of eye care products in store and online. They offer prescription and non-prescription glasses, sunglasses and safety glasses. People need to purchase a full pair in store before creating an online account and purchasing through their online store.